A path to a better work day…

October 27, 2008 · 1 comment

in Client Relations,Office Management

There are those days when you wake up and say “I don’t want to go to work.” I love being an architect, but there are those days.

I read something the other day that really caught my attention. Its called the 10-20-30 Rule. Basically, it is suggesting ways to improve your clients, staff, and your product.

Right of the bat, I am most interested in the 10. These are clients that suck the life out of your day, your staff, and your inspiration. These people need to go. They keep you from the success you want and deserve. I have one or two that needs to hit the road…

For the 20 part …unfortunately (fortunately in several cases) a down turn in work load and new projects has required me to layoff 18 of 25 staff this year. While obviously a significant blow, and I lost some very good people, I think we will be much healhtier for it. The folks remaining are “go to” folks whom I trust. They will lead the charge when growth returns.

For the 30 part, without knowing this concept, I have begun to focus on changes with my team. How we do things, how we respond to issues, how we go about our business. There is work to do to make us the best group in town…but this is the group to do it with.

In short, this concept will become part of my business management toolkit.

{ 1 comment… read it below or add one }

1 Aunesty Janssen October 29, 2008 at 3:39 pm

I think the 10 – 20 – 30 rule can apply to various businesses. I am interesting in the answer to the 30 for Rolet. Great post!

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