From the category archives:

Client Relations

A client recently said to me that I “must be a developer at heart.” Many architects would cringe at that thought…but, I take it as a compliment.

Architects are many things – builders, artists, therapists – but, a developer? Yes, there is a trend for architects to develop and construct their own projects (the motivation for this is another blog topic). There seems to be a line in the sand between developers and architects. Here’s the stereotype: Developers view architects as a necessary evil in the project, another line item cost, someone who wants to “make a statement;” architects view developers as the necessary evil to gaining a commission, they have the money, someone unappreciative of our art.

Economics is what makes my job possible. If a project doesn’t provide a profit to the developer, it won’t happen. So what is the architect’s role? We are given a kit of parts to work from – steel, brick, concrete, wood – and we mold and transform and arrange the materials to create a functional, visually pleasing building. Architects take pride in utilizing materials in an innovative way. But, what of the financial aspects? Are we to merely design to meet budget?

Your client’s bottom line goal is to make money for the investor. Sure, everyone likes a good looking building, but projects aren’t built for the sake of building art (that’s called sculpture). They’re built to make someone money, directly or indirectly. As an architect, I believe that a major part of our role is to maximize the return on investment. Our expertise, our ability to visualize, our innovation, these can all be used to mold and transform and arrange the bottom line. Whether it be through the use of better materials, higher densities, or shorter schedules.

I believe more architects should think like a developer. They might find themselves with more work.

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Frank Lloyd Wright - 1926

Frank Lloyd Wright - 1926

Yesterday, June 8th, was Frank Lloyd Wright’s birthday. Well, it would have been if he was 143 years young.  Of course, I wrote an article over at Examiner.com, but over here, its a little more personal.

I am a big fan of Wright.  Yeah, sure is a great architect and all the world adores him.  By the way, if you don’t like his work, tell me why…I’d like to hear from the dissenters.  For me though, its not just the work or the style – which is undoubtedly beautiful – I love the passion…  Wright had a passion for buildings and the art of building.  Although, he did not have a reputation for being easy to work with.

I have a passion for my chosen profession as well.  I love the business and the art of building…from concept to drawings to construction.  The part I am most passionate about is craftsmanship.  The skill required to properly detail and construct a building is often taken for granted.  Any Joe can cut wood, right?  Yes, but not every Joe can cut wood right…or lay a brick, or weld steel.  I’ll admit, I’m no master carpenter or mason.  My skills are decent and maybe with some practice, I could do better.  But, I am the architect and I respect the craftsman.

The passion for the trades and the art of building is reflected in my approach to project and client management.  The underlying foundation is the desire to have a successful project.  Of course, “successful project” can mean different things to many people…is the client happy…is the architect happy…is the contractor happy?  For me, successful means all of us are in pursuit of the best solution for the project while respecting time and budget.  We all work together and if something can be done better – a detail, schedules, specified material – we all get together, talk about it, and make decisions.

Not everyone has this approach (like Wright), and it has lead to thousands of battles on job sites around the world.  It also generates a lot of stereotypes and destroys relationships.  Bottom line, no one wins.  This is not the way to do business and be satisfied at the end of the day.  Ours is a business built on relationships, not how many conflicts we’ve won.

So, on your next project…consider the guy on the other side of the table and appreciate their perspective.  Everyone will be much better for it, including the project.

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Cruise Control

December 23, 2008

In business or client management, is cruise control a good idea? The initial thought of it sounds appealing – get up to a productive speed and let the autopilot take over. What is the peril in complacency? To continue to be at the top and effective, you must constantly change pace, direction, and focus. The [...]

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Architect as a Commodity

November 22, 2008

The question these days is: Cut fees for more work, or cut staff and keep fees (less work)? There are two schools of thought on this… Group one – the idealists and Fountainhead types who beleive that architects are underappreciated and disrespected. The feeling is that we must change the world to show how worthy [...]

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A path to a better work day…

October 27, 2008

There are those days when you wake up and say “I don’t want to go to work.” I love being an architect, but there are those days. I read something the other day that really caught my attention. Its called the 10-20-30 Rule. Basically, it is suggesting ways to improve your clients, staff, and your [...]

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Promises and Follow Through

October 16, 2008

The election season brings promises to the forefront. Each candidate is full of them, and people vote for empty promises. It is most unfortunate that people don’t think through the idea or promise to really understand what is on the other side. Here is a cause….what is the effect? Once the voting is done and [...]

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Maintain your Professionalism

October 4, 2008

I was forwarded an “interesting” email the other day. The topic was…well, me. A gentleman was attempting to inform another person about how I am the most “…uncooperative, arrogant, and complaisant…” architect he’s known. These words gave me a little insight to someone who has become an adversary in a conflict. More on the words [...]

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First Impressions

August 20, 2008

As I’ve reviewed roughly 125 resumes in the last 24 hours, I was reminded how important first impressions are, especially in the face of the serious competition that is the job market these days. Consider the sheet of paper that says “this is who I am, take your valuable time to consider me…” I am [...]

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Setting an Expectation

August 14, 2008

At various points during interaction with clients and customers, you set an expectation with your presentation and communication.  High, low, somewhere in between. Case in point:  I had dinner a few nights ago at a restaurant that automatically adds 20% gratuity to your bill – regardless of party size (we had five).  I knew this [...]

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Reputation

August 6, 2008

I had an interesting comment from a client who decided he did not want to pay his bill.  He said I should make sure to uphold my reputation in town. The backstory: A signed contract with a $3,500.00 budget for conceptual design of a building remodel.  It’s needed in a hurry for the big ICSC meetings [...]

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