I was forwarded an “interesting” email the other day. The topic was…well, me. A gentleman was attempting to inform another person about how I am the most “…uncooperative, arrogant, and complaisant…” architect he’s known. These words gave me a little insight to someone who has become an adversary in a conflict. More on the words he used later…
In the construction and development industry, there will always be conflict. There will always be a problem at some point during the project (sidebar: This is not an excuse, this does not keep me from reaching for better process and happier clients. In fact, I try to foresee what possible pitfalls and obstacles a projects face and I try to solve them ahead of time. Nevertheless, Murphy and his law book lurk around every corner.) Knowing this, conflict resolution becomes critical to the end result and how everyone feels at the end of the project. Further, I approach each conflict with the assumption that the person on the other end understands this as well. That he is willing, as I am, to discuss and work through issues with reason, experience, and professionalism. Nine out of 10 times, this is a successful approach and results in satisfied clients. Its that one….that one that, no matter what you do or say, throws reason out the window. Unfortunately, professionalism often follows.
The lesson…take the high road, but remain guarded. Maintain professionalism and be level headed. Get through it, check your facts and your ego. If you know for certain you’re right, stick to your guns. Its one guy… think of the other nine if you get down on yourself.
…back to the name calling:
complaisant kuhm-PLAY-suhnt; -zuhnt, adjective:
Exhibiting a desire to please; obliging; compliant.
The lesson…if you’re going to call people names, you should know what you’re calling them.
